Customer Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and finalize a pipeline of expansion prospects within existing SMB & MM clients.

• Collaborate with SMB & MM Customer Success Managers to pinpoint whitespace and growth potential.

• Engage with the current customer base through outbound initiatives and internal referrals.

• Market Muck Rack’s full range of products (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.).

• Provide accurate monthly and quarterly forecasts for expansion bookings.

• Manage account and territory planning in collaboration with your CSM pod.

• Facilitate the creation, conversion, and progression of deals related to expansion opportunities.

• Work cross-functionally to ensure cohesion between sales and customer success teams.

⛳️ Requirements

• 3-5 years of experience in sales or account management roles, specifically with SMB and Mid-Market companies.

• Demonstrated success in owning revenue targets and finalizing sales.

• Experience in managing pipelines and forecasting revenue effectively.

• Strong skills in prospecting and outbound sales.

• Preferred experience in selling to existing customer accounts.

• Required experience in selling PR, media intelligence, or related solutions for Enterprise roles.

• Background in SaaS, MarTech, or similar sectors.

• Excellent communication and relationship-building abilities.

• Capability to thrive in a fast-paced, distributed environment.

• Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership.

🏝️ Benefits

• Comprehensive medical, dental, vision, disability, and life insurance for employees and their dependents.

• 100% premium coverage for individuals enrolled in high-deductible plans.

• 24/7 Virtual Care and Employee Assistance Program available.

• Employer-funded HSA contributions and additional pre-tax benefits.

• Quarterly wellness stipend along with a free Headspace subscription.

• 401(k) plan with employer contributions.

• Opportunities for equity participation.

• More than 4 weeks of PTO, in addition to paid sick and mental health days.

• 13 paid holidays, with the option to exchange for personal days.

• Up to 16 weeks of fully paid parental leave.

• Clear pathways for internal mobility and advancement.

• Bi-annual performance evaluations, team workshops, and leadership development training.

• Unlimited access to Coursera and O’Reilly resources.

• 2 additional PTO days each year dedicated to learning and development.

• Fully distributed team operating in a permanent remote setup.

• Stipend for home office setup, reimbursement for phone and internet expenses, and coworking memberships.

• Opportunities for virtual and in-person team bonding activities (lunches, events, competitions).