Customer Account Associate

This is a fully remote position, open to applicants in Washington.

📋 Description

• Assist in the analysis, reconciliation, workflow management, and documentation of trade deductions in collaboration with Account Management and Sales Finance.

• Oversee customer post-audit claims, focusing on the resolution of undisputed claims, tracking of disputed claims, and ensuring prompt response management.

• Investigate and address deduction discrepancies, follow up on intricate claims, and participate in meetings with customers and vendors as required.

• Facilitate the collection of unauthorized deductions and credits while promoting profitable business outcomes.

• Aid in customer metric forecasting, manage off-invoice trade events, input planning tools, and ensure alignment between customer and internal systems.

• Reconcile customer forecasts with Nestlé's internal forecasts and assist with new item setups, trade management, and financial reconciliations.

• Collaborate with Nestlé Retail Services regarding logistics, distribution activities, NRS workbooks, and sell sheets.

• Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing details, and records related to customer item management.

• Assist with item setup and maintenance in Osprey and customer systems, including the implementation of new items and customer initiatives.

⛳️ Requirements

• A bachelor's degree is preferred, or 1–2 years of relevant professional experience.

• Prior experience in administrative, analytical, sales support, customer support, Field Sales Representative, or Customer Account Analyst positions is preferred.

• Strong organizational skills, effective time management, attention to detail, and accuracy are essential.

• Proficiency in Microsoft Office Suite, along with familiarity with SharePoint and collaboration tools.

• Capability to work independently, manage multiple priorities, communicate effectively, and collaborate with cross-functional partners.

🏝️ Benefits

• Healthcare coverage.

• 401k with company match.

• Performance-based incentives.

• Competitive total rewards package.