Custodial Operations Analyst 1

📋 Description

• HSA Transaction Processing: Accurately manage internal bank transfers and wire transactions.

• Reconcile both depository and intermediary bank accounts.

• Oversee money movements for contributions and distributions related to HSAs.

• Facilitate money movements for consumer investment transactions.

• Coordinate and oversee sub-custodian processing for financial institutions.

• Handle Contribution Exception processing from partner notification to resolution.

• Operational Efficiency: Contribute insights and support in enhancing processes within HSA Custodian Operations.

• Assist in the development and upkeep of procedures associated with HSA Custodian Operations.

• Maintain positive relationships with vendors to ensure seamless operational workflows.

• Data Gathering: Collect and verify data from diverse internal and external sources to ensure HSA transaction records' accuracy and completeness.

• Conduct routine analysis to back key operational functions such as daily account reconciliations, exception management, and discrepancy investigations.

• Create and disseminate reports to monitor operational metrics, track service level agreements (SLAs), and provide leadership with insights into transaction volumes and trends.

• Utilize data to pinpoint opportunities for process automation, risk mitigation, and enhancements in operational efficiency.

• Risk Mitigation and Error Resolution: Identify and escalate potential risks or control deficiencies in operational procedures.

• Investigate and promptly resolve transaction discrepancies and errors, documenting the resolution process.

• Customer and Partner Support: Address consumer and partner inquiries related to HSA Custodian processing, including tax reporting, unclaimed property, and contribution processing within service level agreements while delivering top-notch customer service.

• Support internal teams and report on external service level agreements.

• Proactively seek and embrace opportunities to integrate AI and automation technologies into operational practices.

• Complete other assigned projects.

⛳️ Requirements

• Bachelor’s Degree in business, finance, accounting, or a related field is preferred but not mandatory.

• Strong analytical and problem-solving capabilities with a remarkable commitment to accuracy and detail.

• High proficiency in spreadsheet software (e.g., Microsoft Excel, Google Sheets).

• Effective communication skills (both written and verbal) for collaboration with internal teams and external partners.

• Excellent organizational and time-management skills to handle multiple tasks in a fast-paced environment.

• A proactive and self-motivated work ethic with the ability to adapt to change.

• Must successfully pass a background investigation.

• Preferred Qualifications: Direct experience in HSA/custodial operations or in treasury or accounting roles.

• Strong customer service and interpersonal skills.

• Experience with VLOOKUPs, pivot tables, MACROs, and AppScripts.

• Familiarity with wire transfer platforms and core banking systems.

• Proven ability to adapt to change and take initiative on new projects.

• 1-2 years of experience in the Financial Services industry.

🏝️ Benefits

• Health, dental, and vision insurance.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Quarterly or annual bonus or commission for sales roles.