CSR III, Sales Support

📋 Description

• Handles and manages incoming calls from customers

• Serves as the primary point of contact for clients

• Efficiently resolves any escalated customer issues

• Works collaboratively with both internal and external stakeholders to oversee client projects

• Offers proactive customer service and educates clients on service options, pricing, billing, and contracts

• Records each interaction in the Acorn system

• Aims to achieve or surpass established service and operational targets

⛳️ Requirements

• High school diploma or GED from an accredited institution

• Minimum of 2 years of customer service experience, including at least 12 months as a WM customer service representative

• Proficient in Microsoft Office applications

• Strong typing skills with a notable words per minute rate

• Excellent verbal and written communication abilities

• Strong analytical skills alongside verbal and written proficiency

• Capability to handle multiple tasks concurrently

• Ability to maintain composure under pressure while treating others with respect

• Adaptable and capable of managing frequent changes in the work environment

🏝️ Benefits

• Medical coverage

• Dental insurance

• Vision coverage

• Life insurance

• Short-term disability benefits

• Stock purchase plan

• Company matching contributions on 401K

• Paid vacation time

• Paid holidays

• Personal days off