Croatian Speaking Customer Service Agent

This is a fully remote position, open to applicants in Greece, +2 more states.

📋 Description

• Provide exceptional customer support to Croatian-speaking clients through telephone, email, and live chat.

• Recognize, investigate, and address customer inquiries, complaints, and requests while adhering to service level agreements.

• Keep precise records of customer interactions in the CRM system and adhere to data protection laws and internal quality standards.

• Work collaboratively with technical support and back-office teams to resolve intricate customer issues.

• Follow up with customers to ensure satisfaction and address any unresolved issues.

• Detect recurring customer challenges and escalate feedback to team leaders for service enhancement.

• Engage in training sessions, team meetings, and quality assessment programs.

• Maintain professionalism, empathy, and excellence in all customer interactions.

⛳️ Requirements

• Native or fluent proficiency in the Croatian language, both spoken and written, is essential.

• A valid EU passport or documentation that verifies the legal right to work within the European Union.

• A confident and professional communicator with a passion for delivering outstanding customer experiences.

• Previous experience in customer service, contact centers, or client-facing roles is beneficial; candidates without prior experience are encouraged to apply.

• Strong computer skills, including familiarity with CRM systems, ticketing platforms, and standard office applications.

• Exceptional problem-solving abilities and the capacity to remain calm and focused on solutions under pressure.

🏝️ Benefits

• Competitive monthly salary that reflects your skills, experience, and the requirements of the customer support services industry.

• Comprehensive relocation package, fully paid, which includes return airfare, airport transfers, and hotel accommodations.

• Monthly performance bonus.

• Two additional salaries per year in the form of a 13th and 14th salary.

• Fully paid training program.

• Extensive health insurance coverage.

• A supportive, multicultural, and inclusive team environment.

• Exclusive employee programs.

• Wellness initiatives.

• Opportunities for professional development.