CRM Systems Manager

📋 Description

• The CRM Systems Manager at Sandstone Care is a technology-focused professional dedicated to service, integrated within the IT Department.

• Responsible for configuring, building, and continuously enhancing the platforms that support our Growth organization—Salesforce Sales Cloud, Salesforce Marketing Cloud, CallTrackingMetrics (CTM), and Five9.

• Acts as the day-to-day owner and primary administrator of the Business Development, Marketing, and Admissions technology stack.

• Collaborates daily with department leaders to transform business objectives into scalable, sustainable solutions that foster client growth, enhance client engagement, and uphold Sandstone Care’s mission to inspire and empower change.

• Works closely with the VP of IT, SVP of Marketing, and SVP of Admissions, serving as a genuine business partner who comprehends underlying issues, anticipates downstream effects, and considers long-term implications beyond immediate requests.

⛳️ Requirements

• Candidates must be eligible to work in the United States.

• A minimum of 3+ years of progressive experience as a Salesforce Administrator, demonstrating advancement to Senior Administrator, lead, or team management roles.

• Certification as a Salesforce Administrator – ADM 201 is mandatory.

• Certification as a Salesforce Administrator – ADM 211 is preferred.

• Familiarity with CRM-related platforms such as CallTrackingMetrics (CTM), Five9, or similar contact-center/call-attribution tools is highly advantageous; a willingness to learn and manage these systems is necessary.

• Additional Salesforce Certifications (e.g., Process Automation, Platform App Builder) are preferred.

• Experience with API integrations is desirable.

• Hands-on experience in administering and configuring Salesforce Sales Cloud is required; exposure to or hands-on experience with Salesforce Marketing Cloud is strongly preferred.

• Must be capable of working across multiple time zones.

• A Bachelor’s Degree is preferred.

• Previous experience or general knowledge of behavioral health treatment providers is preferred.

• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint, Outlook, Access, etc.

🏝️ Benefits

• A competitive compensation and total rewards package that includes a meaningful salary, merit-based pay increases, and opportunities for professional growth.

• A flexible PTO package consisting of accrued PTO, paid holidays, and wellbeing days.

• 401(K) program with a 5% company match.

• High-quality medical, dental, and vision insurance with a variety of package options to meet your needs, with the majority covered by the company.

• A comprehensive Employee Assistance Program, which includes counseling, legal consultations, financial planning, and wellness coaching.

• A collaborative and supportive community of therapists and team members, fostering a positive work environment.