CRM Systems Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of daily HubSpot system administration, managing users, seats, permissions, properties, and pipelines.

• Act as the primary support contact for branch personnel.

• Design and implement native HubSpot workflows, custom-coded actions, and webhooks.

• Oversee configuration, hypercare support, and transition to a steady state for branch launches.

• Manage the external agency partner, including defining project scope, reviewing deliverables, tracking hours, and ensuring quality standards.

• Develop and maintain integrations with Dialpad, NetSuite, and internal data pipelines.

• Monitor the health of integration syncs, troubleshoot failures, and create new integrations.

• Ensure the quality of HubSpot customer data, focusing on deduplication, record associations, and property governance.

• Build and manage the HubSpot Service Hub as the authoritative system for customer communication across the branch network.

⛳️ Requirements

• Minimum of 3 years of experience in administering HubSpot, with hands-on configuration experience in Service Hub or Sales Hub.

• Proven ability to enhance HubSpot functionality through custom code writing and debugging of webhooks.

• Strong technical understanding of data structures, system architecture, and integration design.

• Experience managing or supervising an external vendor or agency partner, including scoping and ensuring quality accountability.

• Comfortable providing support to non-technical front-line staff across various locations.

• Exceptional written and verbal communication abilities.

• Experience managing HubSpot or another CRM across multiple locations or business units is a plus.

• Familiarity with ERP systems like NetSuite and CRM/ERP data connections is advantageous.

• HubSpot certifications, such as Solutions Architect or RevOps, are considered a plus.

• Experience in supporting acquisition-driven or multi-brand growth strategies is beneficial.

• Knowledge of telephony platforms such as Dialpad is a plus.

🏝️ Benefits

• Comprehensive medical coverage.

• Dental insurance.

• Vision insurance.

• 401(k) plan with company match.

• Company-paid life insurance.

• Paid time off (PTO).

• Paid holidays.

• Company-provided equipment.