CRM Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Administer and configure InPost's CRM systems (HubSpot, Pipedrive, Microsoft Dynamics 365, or similar) — including pipelines, custom objects, user roles, and permissions.

• Design and manage automations and integrations through Zapier, Make.com, and, when necessary, Google Cloud Platform — linking CRM with internal systems, marketing tools, and operational platforms.

• Convert APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into organized CRM logic.

• Ensure data quality across various markets: conducting audits, deduplication, field validation, and lifecycle management.

• Create dashboards and reports to monitor pipeline activity, deployment progress, and operational KPIs for global stakeholders.

• Collect requirements from teams across markets and translate them into scalable CRM configurations and process designs.

• Maintain documentation, playbooks, and training materials; assist with onboarding and address day-to-day CRM inquiries.

⛳️ Requirements

• 2–4 years of experience in CRM administration or operations (HubSpot, Pipedrive, or Microsoft Dynamics 365).

• Over 2 years of experience in building workflow automations with Zapier, Make.com, or similar tools.

• Strong understanding of data hygiene, deduplication, and integration concepts (APIs, webhooks).

• Proficient in Polish and English — with strong written and verbal communication skills.

• A degree in Business, Information Systems, or a related field, or equivalent practical experience.

• Preferred: Experience with SQL, Power BI, GCP, or a background in logistics/e-commerce and multi-market operations.

🏝️ Benefits

• Work at the crossroads of fintech and e-commerce on one of Poland’s rapidly growing digital products.

• True ownership — your data products will have a direct impact on strategic decisions within InPost Pay.

• Opportunity to collaborate in a diverse, international, and cross-functional environment alongside industry experts.

• Freedom to experiment with new technologies — including AI tools — and implement innovations into production.

• A rewarding career path with a focus on your development, training, and growth.

• Your contributions will be visible immediately.

• B2B type of cooperation.