CRM Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Supervise the integrity, structure, and optimization of donor data within Virtuous to guarantee precise and dependable reporting.

• Collaborate with the Director of Development Operations to establish, document, and enforce data standards, governance policies, and workflows.

• Assist the Director of Development Operations and Philanthropy teams in formulating data-driven strategies to enhance donor retention, acquisition, and lifetime value.

• Create and sustain reports, queries, dashboards, and segmentation logic to support fundraising campaigns and donor services.

• Design and execute automation workflows within Virtuous to boost operational efficiency and improve donor journeys.

• Analyze donor data to provide actionable insights related to donor retention, acquisition, forecasting, and overall fundraising performance.

• Develop and maintain Power BI dashboards that offer leadership and fundraising teams visibility into key performance indicators, fundraising performance, and donor trends.

• Write and optimize SQL queries and support data structures, reporting environments, and ETL processes to ensure accurate and reliable data movement.

• Manage third-party data integrations and imports, ensuring data quality, consistency, and adherence to organizational data standards.

• Act as a training and support resource for staff using Virtuous to enhance adoption, data accuracy, and effective system utilization.

⛳️ Requirements

• Bachelor’s degree in Data Management, Information Systems, Nonprofit Management, Business, or a related field, or equivalent experience.

• Three or more years of experience working with a nonprofit CRM, preferably Virtuous.

• Proven experience in building dashboards, automations, and reports within CRM or analytics platforms.

• Proficient in working with data, including experience with relational databases and querying tools (SQL preferred).

• Strong analytical capabilities with keen attention to detail.

• Ability to convert data into actionable insights that support fundraising strategies, donor engagement, and decision-making.

• Experience in collaborating with cross-functional teams to enhance processes, support data requirements, and improve system adoption.

• Exceptional communication and collaboration abilities.

• Capacity to manage confidential information with discretion.

• Alignment with Phoenix Rescue Mission’s Christ-centered mission and values.

• Experience with Snowflake or other cloud data warehouse platforms.

• Practical experience with Power BI or similar data visualization tools.

• Familiarity with ETL processes and API integrations.

• Experience in supporting fundraising, donor engagement, or development teams.

• Background in working with donor data, segmentation, and campaign performance analysis.

• Previous experience supporting Development, Donor Services, or Marketing teams in a nonprofit setting.

🏝️ Benefits

• Generous health, dental, and vision benefits

• 401(k) match program

• Robust paid time off program

• 12 paid holidays annually