CRM Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and enhance CRM strategies aimed at user retention, lifetime value (LTV), and engagement;

• Establish and manage sophisticated segmentation frameworks and lifecycle processes;

• Take charge of gamification elements (such as missions, tournaments, wheels, and challenges) from concept to execution;

• Set up and refine loyalty programs and bonus structures that align with business objectives;

• Evaluate user behavior and CRM effectiveness, offering actionable insights and theories;

• Assist in promotional planning with an emphasis on gamified and retention-focused strategies.

⛳️ Requirements

• 3–5+ years of CRM expertise within the iGaming sector or a comparable B2C environment;

• Strong practical experience in user segmentation, retention strategies, and lifecycle management;

• Demonstrated experience with gamification tools and bonus/loyalty schemes;

• A data-driven approach complemented by robust analytical capabilities;

• Capability to independently manage initiatives and see them through to completion.

🏝️ Benefits

• Focus on Health & Wellness

• Comprehensive Global Medical Coverage

• Opportunities for Growth

• Benefits Programs (including compensation for gym, dental, psychological services, etc.)

• Rewards Based on Performance

• A Dynamic Work Environment