CRM Manager

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Analyze data to produce actionable insights and formulate new hypotheses for ongoing enhancement.

• Design and implement A/B testing to refine customer engagement and improve results.

• Oversee and prioritize incoming tasks and requests effectively.

• Leverage CRM capabilities, no-code, and low-code solutions to perform intricate tasks.

• Maintain the quality of your work through comprehensive quality assurance processes.

• Boost dealer retention, activation, and vehicle purchases by enhancing direct communication channels, such as emails, web banners, push notifications, and SMS.

• Continuously adjust communication strategies based on performance metrics.

• Enhance task management systems for the sales team, facilitating better task prioritization and completion rates in collaboration with the Head of Sales.

• Manage and optimize workflows, fields, and tasks within HubSpot.

• Streamline internal operations (Administration, Purchasing, Finance, HR, Development) by improving triggers and communication systems.

• Collaborate closely with stakeholders to implement and oversee changes.

⛳️ Requirements

• Commercial Skills: Ability to comprehend business requirements and convert them into technical solutions.

• HTML & CSS: Necessary for creating and personalizing CRM communications.

• Testing & Analysis: Proficient in executing A/B tests and analyzing conversion funnels.

• CRM Automation Software: Familiarity with Customer.io is essential.

• Nice to have

• MySQL: Strong knowledge for data management and analysis.

• JavaScript: Optional but advantageous for advanced customizations.

• No-Code/Low-Code Tools: Skilled in using Make.com and Zapier.

🏝️ Benefits

• Contractor agreement with hourly compensation

• Chance to collaborate with a vibrant, international team

• Fully remote position (Monday-Friday 9-18)