CRM & Lifecycle Marketing Coordinator – Contractor

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and manage email and SMS briefs, collaborating with internal teams and clients to ensure that copy, creative, and feedback progress according to schedule.

• Develop, conduct quality assurance, and launch campaigns and flows within Klaviyo and other email service providers, incorporating dynamic content and personalization as specified in the brief.

• Resolve rendering, linking, and compatibility issues to guarantee impeccable delivery across various devices and platforms.

• Extract and evaluate CRM performance data on a weekly, monthly, and quarterly basis, monitoring key performance indicators such as deliverability, open rates, click rates, conversion rates, and unsubscribe trends.

• Supervise flows and campaigns to ensure triggers, segments, and integrations are properly functioning, reporting anomalies with supporting data.

• Manage tasks within the project management system, keeping timelines and content updated while highlighting any items that are falling behind schedule.

• Organize client files and shared resources effectively in the Lunar G-Drive.

• Cultivate strong relationships with client stakeholders and establish yourself as a reliable resource for CRM best practices and platform capabilities.

⛳️ Requirements

• A minimum of 2 years of experience in CRM or lifecycle marketing, or in a related field.

• Knowledge of Klaviyo or a similar email service provider is preferred.

• Experience in an agency setting is advantageous.

• A proven record of accomplishments coupled with meticulous attention to detail.

• Exceptional written and verbal communication abilities.

• Inventiveness and strong problem-solving skills.

• Capability to prioritize tasks and manage multiple accounts to meet deadlines.

• Experience in collaborative, cross-functional team environments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible work environment and schedule.

• Comprehensive health benefits package.

• Supportive team culture focused on collaboration and innovation.