CRM Lead

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide support and management of CRM to the LATAM field team, ensuring system stability and high service quality.

• Manage CRM operations including surveys, products, territories, roles, key messages, medical samples, data requests, and other adjustments.

• Ensure compliance with SLAs, governance, and HCC requirements.

• Lead UAT testing, system validations, and deployments in collaboration with IT teams.

• Execute operational activities such as: cycle plan management, bulk uploads (holidays, structures, key messages), product and content updates (Approved Emails, Veeva Materials).

• Analyze business requirements and lead solution design with IT and stakeholders.

• Manage the user lifecycle (access, approvals, license optimization, and certifications).

⛳️ Requirements

• Experience in CRM administration/system management.

• Advanced knowledge of Microsoft Office (Excel, PowerPoint).

• Experience working with data, dashboards, and reporting tools.

• Familiarity with ticketing tools (e.g., Zendesk) is a plus.

• English: strong (required).

• Spanish: advanced (required).

• Portuguese: desirable.

🏝️ Benefits

• Fully remote.