CRM Analyst

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist in key strategic projects focused on user retention, enhancing communication channels, and increasing the overall effectiveness of our CRM efforts.

• Analyze data thoroughly to extract actionable insights and assess CRM functionalities.

• Promote a culture of data-driven decision-making throughout the team.

• Serve as a fundamental analytical resource and trusted expert for the entire CRM strategy.

• Handle large volumes of data where your insights will influence and guide significant business decisions.

• Enjoy considerable autonomy to implement automation, AI-based solutions, and innovative analytical methodologies.

• Actively contribute to the growth of one of the company's most critical strategic initiatives.

• Witness the tangible results of your efforts reflected in increased retention, engagement, and key business metrics.

• Collaborate within a seasoned, high-performing analytics team with extensive opportunities for career advancement and leadership development.

⛳️ Requirements

• 3–5+ years of validated experience in data analytics, particularly in CRM, Marketing, or Product settings.

• Advanced skills in SQL for the extraction, manipulation, and analysis of complex datasets.

• Practical experience in creating and managing dashboards using BI tools (such as Power BI, Tableau, Looker, or Metabase).

• Proven ability to analyze user behavior, customer journeys, and essential product metrics.

• Comprehensive knowledge of CRM performance, user engagement, and retention metrics (such as Retention Rate, Churn, LTV, and Cohort Analysis).

• Experience in managing large-scale, high-volume datasets effectively.

• Strong understanding of statistical methodologies and best practices for designing, executing, and assessing A/B tests.

• Capability to convert complex data into clear, actionable business insights.

• Outstanding systematic and analytical thinking skills to dissect complex problems.

• High degree of independence, accountability, and ability to excel in ambiguous or loosely defined tasks.

• A proactive mindset with a strong sense of initiative and keen attention to detail.

• Excellent presentation and storytelling abilities—you can confidently showcase your findings and substantiate your recommendations with data.

🏝️ Benefits

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation

• Massage