CRM Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the CRM subject matter expert by providing user training, onboarding, troubleshooting, documentation, and guidance on best practices to enhance system utilization and user experience.

• Enhance CRM data quality, adoption, and compliance through monitoring, audits, reporting, corrective measures, and reinforcement of established CRM and sales process standards.

• Manage regional CRM governance and process execution, ensuring the accuracy of customer, account, and opportunity data while supporting standardized commercial processes, opportunity management, forecasting needs, and account hierarchy integrity.

• Collaborate with Sales Leadership and Commercial Excellence teams to facilitate Funnel Management standard work, opportunity inspection processes, initiatives for sales effectiveness, and disciplined management of pipeline and install base.

• Assist in CRM enhancements, reporting, and analytics by working with IT, Business Intelligence, and business stakeholders on workflows, integrations, system improvements, KPI reporting, dashboards, and ongoing process optimization.

⛳️ Requirements

• Bachelor's Degree in Finance, Business, or a related field.

• Over 3 years of experience in sales, Commercial Excellence, and analytics, including the use of CRM systems.

• Demonstrated experience with Sales Funnel Management, Sales Effectiveness KPIs, Sales Tools, and sales standard work.

• Strong proficiency in MS Office applications (Power BI, Outlook, Word, Excel, and PowerPoint).

🏝️ Benefits

• Health care program.

• Paid time off.

• 401(k) plan for eligible employees.