CRM Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Establish and oversee email campaigns, automations, and nurturing sequences within CRM and marketing automation systems.

• Assist client operations through RD Station and other tools in the technology stack.

• Facilitate integrations between the CRM and various channels and tools, including WhatsApp, Meta, and data platforms.

• Perform basic HTML modifications for emails and landing pages.

• Observe campaign execution and pinpoint issues within flows and configurations.

• Aid in the development and upkeep of communication programs and customer relationship pathways.

• Monitor campaign metrics and generate reports while organizing information for the team.

• Collaborate effectively with analysts across various levels, as well as Technology and Client Services teams.

• Gradually assume greater independence in managing requests and liaising with clients.

⛳️ Requirements

• Some experience with CRM, marketing automation, Inbound Marketing, or comparable tools.

• Familiarity with marketing automation platforms like RD Station, Mailchimp, HubSpot, or similar tools.

• Basic HTML knowledge as it pertains to emails and landing pages.

• Logical reasoning skills and the ability to comprehend flows, rules, integrations, and automations.

• Strong organizational capabilities for handling various requests, clients, and deadlines.

• Excellent written and verbal communication skills.

• A curious mindset with a knack for quickly learning new tools.

• A proactive attitude, willing to investigate issues independently before seeking assistance.

• Ability to work with increasing levels of autonomy.

• Preferred qualifications include experience in an agency or multi-client setting; knowledge of Power Automate; familiarity with Marketing Cloud or other CRM systems; understanding of tool integrations; experience with customer journeys, communication programs, or automations; advanced HTML skills; and experience with WhatsApp, Meta, or other CRM-connected tools.

🏝️ Benefits

• Opportunity to work remotely.

• Complimentary access to the InquietaMENTE Knowledge Path for professional growth.

• Conexa partnership offering two free consultations monthly with psychologists and two with nutritionists.

• Partnership with Wellhub (Gympass).

• 23 paid business days of annual leave, distributed throughout the year.

• Autonomy in service delivery.