CRM Admin Intern

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and tailor the CRM platform to align with the organization's requirements.

• Administer CRM user accounts, permissions, workflows, custom objects, and profiles.

• Assist users by addressing inquiries and resolving issues.

• Evaluate data to measure team productivity, efficiency, and operations.

• Work collaboratively with teams to gather business needs and implement CRM solutions.

• Coordinate and facilitate integrations with third-party applications, plugins, and tools.

• Establish processes to manage and safeguard customer and business data.

• Deliver training to administration, staff, and faculty members.

• Organize and manage office operations, schedules, meetings, and correspondence.

• Ensure the maintenance of accurate, secure, and confidential records and databases.

• Oversee budgets, monitor expenses, and handle invoice processing.

• Assist with recruitment, onboarding, offboarding, employee records, benefits management, and payroll reconciliation.

• Foster communication among team members, departments, customers, and suppliers.

• Support the development of reports, presentations, and other forms of communication.

• Provide weekly concise project outcomes.

• Update the Project Management Executive on task progress.

⛳️ Requirements

• Preferred: Bachelor's degree.

• Exceptional verbal and written communication skills.

• Strong aptitude for problem-solving.

• Customer-centric approach.

• Capability to analyze and resolve issues.

• Comfort working with individuals with varying levels of technical expertise.

• Ability to convey complex ideas clearly.

• Competence in maintaining accurate customer information.

• Project management skills.

• Familiarity with customer relationship management (CRM) software.

• Technical proficiency.

• Must be available for the designated internship schedule.

• Full-time interns are required to be present in the virtual office from 11 AM to 5 PM.

• Part-time interns should be available in the virtual office during their selected time slots of 11 AM–2 PM or 2 PM–5 PM.

• Off-time batch interns are expected to report to the virtual office between 5 PM and 6:30 PM.

🏝️ Benefits

• Remote internship lasting 4 to 16 weeks.

• Commitment of 25 to 30 hours per week.

• Mentorship and support from team mentors and industry professionals.

• Practical experience with real-time projects.

• Opportunity for work results to be showcased in an online portfolio.

• Enhancement of professional resumes and social media profiles.

• Weekly project outcomes reviewed by peers and supervisors.

• Guidance and assistance in securing placements within reputable companies for outstanding interns.

• Scheduled breaks for full-time interns.

• Flexible working hours for off-time batch interns.