Critical Support Nurse – Telephonic

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls from patients, healthcare providers, hospitals, and other relevant parties.

• Take action to resolve critical medication interruptions that pose a threat to life.

• Assist patients, caregivers, and clinicians in evaluating potential disruptions in medication administration.

• Diagnose issues with infusion devices and respond to inquiries regarding infusion access.

• Offer support for chronic therapy and home-infusion therapy needs.

• Facilitate communication between patients, caregivers, pharmacists, nurses, hospital personnel, and doctors.

• Ensure prompt delivery of products and supplies.

• Reach out to the necessary personnel as required.

• Record transactions in patients’ electronic health records.

• Keep abreast of the latest Accredo services, products, and resources.

• Integrate information regarding new products and services.

• Recognize trends and needs based on customer/client interactions.

• Provide support in a fast-paced 24/7 clinical call center for Accredo specialty pharmacies.

⛳️ Requirements

• Must be a Registered Nurse (RN) with a multistate license in good standing.

• Capability to obtain licensure in all 50 states.

• Valid RN license in the state of primary residence is required.

• A compact license is mandatory.

• At least 5 years of pertinent RN experience in critical care or home infusion.

• Availability to work four 10-hour shifts with varying schedules.

• Flexibility to adjust hours for team PTO coverage is essential.

• Must be willing to work evening, overnight, weekend, every-third-weekend, and some holiday shifts.

• Proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and OneNote.

• Familiarity with legal and regulatory issues is necessary.

• Skill in compiling data and statistics.

• Strong focus on customer service and ability to counsel patients effectively.

• Ability to cultivate and maintain a diverse network of contacts.

• Excellent oral and written communication abilities, along with strong organizational skills.

• Must have home internet service through a cable broadband or fiber optic provider.

• Minimum home internet speeds of 10 Mbps for downloads and 5 Mbps for uploads are required.

• A Bachelor of Nursing degree (BSN) is preferred.

🏝️ Benefits

• Evening, overnight, and weekend shifts include a shift differential.

• Eligibility for an annual bonus plan.

• Comprehensive medical benefits.

• Vision benefits included.

• Dental benefits offered.

• Access to well-being and behavioral health programs.

• Participation in a 401(k) plan.

• Company-paid life insurance coverage.

• Tuition reimbursement available.

• A minimum of 18 days of paid time off each year.

• Paid holidays provided.

• Leaves of absence are available.