Critical Accounts Program Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Responsible for leading the progress and resolution of critical customer issues within the assigned geographic area.

• Create and implement action plans in collaboration with cross-functional teams in product development and management.

• Provide ongoing updates regarding CAP status to both internal stakeholders and customer representatives, including VP and C-level executives.

• Exhibit strong judgment in risk management and problem resolution, making timely decisions that consider both business and technical perspectives.

• Conduct post-mortem analyses and initiate internal discussions to identify key areas for improvement in products, processes, and personnel.

⛳️ Requirements

• Basic understanding of AI/ML technologies, with experience in leveraging, securing, or positioning AI-driven solutions to enhance outcomes within your functional area.

• Experience in program or project management of critical issues in a cross-functional setting, collaborating with sales, customers, and partners to address complex challenges.

• A technical background in security and/or networking, with the capability to communicate product details from both an engineering and customer executive perspective.

• Background in customer-facing sales and/or service delivery roles, focusing on effectively resolving complex technical issues.

• BA/BS degree in computer science, engineering, information systems, or equivalent practical experience.

🏝️ Benefits

• Various health plans

• Time off plans for vacation and sick leave

• Parental leave options

• Retirement options

• Education reimbursement

• In-office perks, and more!