Crisis Intervention Counselor

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Deliver crisis and suicide intervention counseling via telephone to individuals requiring emergency or crisis support.

• Assess and recommend suitable organizations and service providers to address callers' needs.

• Track callers' circumstances through case follow-ups.

• Accurately document and maintain comprehensive records of telephone interventions during each work shift.

• Review daily logs and client records to ensure precise information is recorded and maintained.

• Oversee and evaluate telephone counselors and volunteers to guarantee the provision of accurate, high-quality crisis assistance and documentation.

• Offer crisis intervention and suicide prevention training and consultation to counselors, volunteers, service providers, and community organizations.

• Attend and engage in staff and team meetings.

• Provide crisis intervention to community groups affected by suicide, as assigned.

⛳️ Requirements

• Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field; or a high school diploma/GED with completion of AAS/Life Line's 50 hours of Crisis Intervention/Suicide Prevention training and six months of volunteer experience with Seven Counties Services following training completion.

• At least six months of experience in social services.

• Strong communication and interpersonal abilities.

• Familiarity with available community resources.

• Capability to make sound decisions and judgments in high-stress or unusual situations.

• Effective supervisory skills and the ability to collaborate within a team environment.

• Willingness to work the 3rd shift.

• May encounter moderately unpleasant situations, such as inappropriate language from callers.

🏝️ Benefits

• Full-time employment.

• 32 hours per week.

• Remote work opportunity for residents in the Greater Louisville area.