Credit Processing, Client Operations Virtual Assistant

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Create dispute packets following established client protocols

• Examine client credit information and accompanying documentation

• Access approved client and bureau platforms to check for updates

• Monitor dispute cycles, follow-up dates, and pending actions

• Accurately document completed tasks and account updates

• Adhere to SOPs for regular credit-processing tasks

• Conduct bureau-related calls using authorized processes and scripts

• Collect and document pertinent information from calls

• Keep clear notes and updates within client records

• Escalate unusual issues or inquiries to the client as needed

• Assist with routine client follow-ups regarding necessary documentation or account status

• Ensure accurate client information is maintained in GoHighLevel

• Utilize Slack for internal communications and status updates

• Follow and maintain SOPs in Notion

• Organize documentation and guarantee that assigned client tasks are completed on time

• Provide additional administrative and executive support responsibilities as the role evolves

• Assist a business consulting firm with credit-related processing, client operations, efficiency, and service delivery

• Report to a designated point of contact to be determined

⛳️ Requirements

• Offshore independent contractor status

• Part-time commitment of 20 contracted hours per week, with potential increases based on performance

• Availability from Monday to Friday

• Availability during the specified hours of 9:00 AM–2:00 PM CST, including a 1-hour lunch from 12:00 PM–1:00 PM, subject to client and time-zone needs

• Experience in loan processing, mortgage processing, financial documentation, or similar fields is strongly preferred

• Background as an executive assistant or in business support is strongly preferred

• Previous experience in credit repair, credit education, dispute processing, or related fields is strongly preferred

• Familiarity with GoHighLevel is strongly preferred

• Experience with Slack and Notion is strongly preferred

• Strong written and verbal communication skills in English are required

• High attention to detail and accuracy in documentation are essential

• Practical experience in loan processing, credit repair, mortgage support, or similar areas

• Comfort in conducting bureau-related phone calls

• Ability to manage multiple client files effectively

• Capacity to follow detailed SOPs while growing more independent

• Willingness to ask relevant questions during training and consistently apply feedback

• Proficiency in GoHighLevel, Slack, Notion, credit/bureau platforms, and Microsoft Office/Google Workspace

• Native or near-native English proficiency is required (Level A-B accent preferred)

• Must operate under a Master Services Agreement and Statement of Work

• This position is an independent contractor opportunity, not an employment role

🏝️ Benefits

• Competitive compensation rates

• Weekly payment schedule

• A variety of open roles are available

• Complimentary training and upskilling opportunities

• Ongoing support and guidance

• An engaging community always ready to assist you

• Increased hours based on performance

• Reasonable efforts to align the assigned VA’s schedule with the client’s preferred hours

• Remote work flexibility

• Flexible schedule adjustments by mutual written agreement