Creative Project Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist Creative Project Managers and our clients by delivering prompt, detailed, and clear communication across all channels.

• Manage a steady influx of client requests, which includes sending product showcases, project estimates, and invoices.

• Supervise the inbox of the Creative Project Manager for assigned clients, ensuring timely responses to inquiries, executing requested tasks, and offering thoughtful answers to client questions, thus facilitating smooth communication and project advancement.

• Take ownership of basic to intermediate client interactions.

• Collaborate with the Creative Project Management team to carry out various administrative tasks, including project resolution, vendor communication, and urgent jobs.

• Foster open communication by asking questions, providing feedback, and welcoming feedback to enhance your role and experience at Kotis.

• Ensure the maintenance of our standard profit margin, as this position manages all client pricing requests.

• Dispatch invoices accurately and efficiently.

• Initiate jobs in accordance with Kotis best practices and standard operating procedures (SOPs).

• Review and create over 20 pricing proposals daily, with basic mathematical calculations required.

• Manage projects involving shipping requests, pricing discrepancies, project status, and more.

⛳️ Requirements

• A bachelor’s degree in Communications or Marketing is preferred.

• 1-2 years of experience in customer service and data processing is necessary.

• At least 3 years of experience in a client-facing role.

• Minimum of 2 years in a recent previous position.

• Exceptional verbal and written communication skills in English.

• Availability to work overnight or graveyard shifts in Philippine time or during U.S. operating hours.

• Proficient in Microsoft Office Suite and Google Workspace.

• Familiarity with HubSpot, Salesforce, or similar CRM tools is advantageous.

• Basic knowledge of Adobe Illustrator, Adobe Photoshop, and Canva is preferred.

• Direct experience in the promotional industry or relevant e-commerce experience is a plus.

🏝️ Benefits

• Permanent work-from-home arrangement.

• Company equipment will be provided.

• Internet stipends available upon regularization.

• Health Maintenance Organization (HMO) coverage.

• PTO credits and service incentive leaves.

• Major company events in spring and winter.

• Monthly virtual events for employee appreciation.

• Access to company-provided career skills training courses.