Creative Director, Lifestyle

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead and oversee a team of creative professionals, responsible for recruitment, onboarding, and daily leadership.

• Develop individual growth plans, coaching schedules, and mentorship for each team member.

• Ensure team retention by fostering trust, positive sentiment, psychological safety, and clear pathways for growth.

• Manage performance evaluations using the ARC framework; provide direct feedback and recommendations for raises/promotions.

• Supervise capacity planning and staffing alignment as client bookings evolve.

• Facilitate continuous training and knowledge-sharing regarding industry trends and tools.

• Meet with clients directly to discuss strategy, performance, and nuances of various channels.

• Step into daily creative execution at a high standard when necessary.

• Provide executive-level oversight for pod accounts and hands-on assistance for complex or high-priority clients.

• Serve as the main escalation contact for client issues within the Creative team.

• Enhance retention by delivering innovative solutions and identifying opportunities for expansion.

• Monitor client churn trends and proactively address risk indicators.

• Ensure product quality through accountable quality assurance, preventing any revenue-impacting mistakes.

• Lead the development of creative products through structured innovation, knowledge-sharing, and brainstorming sessions.

• Collaborate with the Service Lead and platform partners on emerging creative trends.

• Maintain current knowledge of the Power Circuit and nova ecosystem.

• Utilize AI technologies to improve and optimize business processes and outcomes.

• Take ownership of the growth and development of Creative's product and craft.

⛳️ Requirements

• Advanced proficiency in both spoken and written English is essential.

• 7–8 years of experience in digital marketing/creative fields, with at least 5 years in an agency environment.

• A minimum of 5 years of hands-on, expert-level experience across creative disciplines such as copywriting, design, production, strategy, and/or post-production.

• Over 5 years of experience in team management, including performance evaluations and development planning.

• A portfolio showcasing a successful track record of conceptualizing, developing, and executing creative campaigns across various channels at scale.

• Proven judgment and credibility that have earned the trust of a team of creative specialists.

• In-depth knowledge of how creative functions within the larger marketing funnel and overall business strategy.

• Executive-level presentation and communication skills, with the ability to advise senior client stakeholders and internal leadership.

• A proven track record of visionary leadership in building culture, inspiring teams, and pushing creative boundaries while achieving measurable business results.

🏝️ Benefits

• Base salary plus commission opportunities.

• Prepaid Medicine Plan.

• 15 paid vacation days (PTO) annually.

• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) for philanthropic activities.

• Fully flexible work environment: remote, in-office, or hybrid options available.

• A one-time Work From Home (WFH) stipend of 400,000 COP added to your first paycheck.

• Employee Assistance Program (EAP).

• 17 observed Colombian national holidays plus 2 mental health recharge days each year.

• Legal benefits including Prima and Cesantias.

• Paid Social Security.

• Unlimited opportunities for growth and leadership within a rapidly expanding firm.

• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s).

• Quarterly awards with monetary prizes and recognition for outstanding performance.

• Opportunities to participate in company DEI initiatives.