CPC Processor I – Customer Support

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Respond to and manage business communications over the phone

• Review, investigate, resolve, and reply to inquiries received through phone, email, or written correspondence

• Record all calls, inquiries, and resolutions systematically

• Achieve productivity and quality assurance standards

⛳️ Requirements

• Outstanding Customer Service skills

• Proficient in accurately managing the release of information related to phone calls and inquiries

• Ability to document all calls and inquiries comprehensively

• Familiarity with departmental processes and procedures

• Uphold strict confidentiality

• Build a positive rapport with colleagues and management

🏝️ Benefits

• Flexible Schedule

• Health screenings and proof of vaccinations may be required