Coverage Operations Specialist

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Ensure timely coverage for hearings. Manage a portfolio of open court hearings and engage daily through phone, text, and email to secure the right attorney before the hearing date.

• Negotiate fees on the spot. Stand firm on pricing, address counteroffers, and extend above-standard offers when the market is competitive, while consistently safeguarding margins and achieving agreement.

• Navigate a dynamic pipeline. Prioritize overlapping hearings, make swift and sound judgment calls, and clearly communicate your reasoning to your team.

• Adapt to unexpected changes. Address last-minute alterations, cancellations, and urgent coverage needs with a problem-solving approach.

• Onboard and assist attorneys. Guide new attorneys through the Docketly process, respond to their inquiries, and be their primary contact to encourage ongoing commitment.

• Keep clients informed. Regularly update law firms regarding hearing statuses to foster trust and prevent unexpected developments.

• Maintain accurate data. Record activities, confirm assignments, and ensure your pipeline remains precise, as your metrics convey your narrative.

• Enhance the system. Identify recurring coverage issues and contribute ideas during daily huddles and team meetings.

⛳️ Requirements

• A minimum of 1 year in a position that demands high-volume phone outreach or direct negotiation. Examples include inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.

• Proficient and effective over the phone, showcasing strong verbal and written communication skills.

• Highly organized. You can manage numerous open tasks simultaneously without overlooking any details.

• Composed and decisive under tight deadlines; you take initiative and keep progressing.

• Comfortable with technology and quick to adapt to new platforms.

• High school diploma or equivalent required.

🏝️ Benefits

• Health, Dental, and Vision Insurance

• 401(k) with Company Matching

• Paid Time Off

• 7 Paid Company Holidays

• 4 Floating Holidays per Year

• Life Insurance and AD&D Insurance

• Long-Term Disability

• Health Care Reimbursement Flexible Spending Account (FSA)

• Dependent Care Flexible Spending Account

• Employee Assistance Program (EAP)

• Pet Insurance