Court Support Specialist

This is a fully remote position, open to applicants in Montana.

📋 Description

• Contact courts regarding individual orders and provide general updates on court status, addressing inquiries and resolving issues related to current orders.

• Communicate professionally and accurately via remote voice calls and emails, maintaining a positive service attitude while engaging with court personnel, attorneys, and other clients.

• Utilize Skye (our in-house application) to process documents, update notes and information, and perform various data entry tasks with a high level of precision.

• Handle consistent incoming and outgoing phone calls to assist courts and clients with inquiries, as well as manage calls from courts and customers.

• Convey pertinent, updated information from courts to our process servers and clients as necessary.

• Collaborate with team members to identify root causes and inefficiencies in processes that occur as documents are routed to and from court.

• Understand and navigate court dockets to comprehend how they communicate case documents and statuses, including downloading documents and importing them into the internal application as required.

• Execute other job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Previous legal experience is preferred.

• At least 1+ years of experience in customer support, call-center, or retail roles in a customer-facing, service-oriented capacity is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote setting, utilizing tools such as Teams and Zoom for calls, Teams for chats, and Outlook for emails.

• Proficient in using Microsoft Office suite applications like Microsoft Outlook, Teams, Excel, and Word, as well as other programs such as online Faxes.

• Experience with document manipulation (PDFs).

• Capacity to perform repetitive data-entry tasks with accuracy.

• Ability to read, write, and speak English.

• Quick learner who is eager to learn and develop professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Seven paid company holidays.

• Four floating holidays each year.

• Life Insurance and Accidental Death & Dismemberment Insurance.

• Long Term Disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.