Court Support Specialist

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Contact courts regarding individual orders and provide updates on general court statuses, addressing inquiries and resolving issues related to existing orders.

• Communicate with court personnel, attorneys, and clients in a precise and professional manner through remote calls and emails, maintaining a positive service attitude.

• Utilize Skye (our in-house application) to process documents, input informative updates/notes, and perform other data entry tasks with a high level of accuracy.

• Consistently manage incoming and outgoing phone calls to assist courts and clients with inquiries, while also handling calls from courts and customers.

• Convey relevant and updated information from courts to our process servers and clients as necessary.

• Collaborate with team members to identify root causes and inefficiencies in processes that occur as documents transit to and from the court.

• Navigate and comprehend court dockets to understand the communication of case documents and statuses, as well as downloading documents directly and importing them into our internal application as required.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Experience in the legal field is preferred.

• At least 1 year of customer support, call center, or retail experience in a customer-facing, service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Ability to work and communicate effectively in a remote setting, utilizing platforms such as Teams/Zoom for outbound calls, Teams for chatting, and Outlook for emails.

• Proficient in using Microsoft Office suite applications such as Outlook, Teams, Excel, and Word, along with other programs like online fax services.

• Experience with document manipulation (PDFs).

• Capable of performing repetitive data-entry tasks with precision.

• Proficient in reading, writing, and speaking English.

• A quick learner who is eager to learn and grow.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) plan with company matching

• Paid time off

• 7 paid company holidays

• 4 floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability coverage

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• Employee Assistance Program (EAP)

• Pet Insurance