Court Support Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Initiate communication with courts regarding individual orders and general updates on court status, addressing inquiries and resolving issues related to current orders.

• Engage professionally and accurately through remote voice calls and emails, maintaining a positive service attitude while interacting with court personnel, attorneys, and other clients.

• Utilize Skye (in-house application) to process documents, add informative updates/notes, and perform other data entry tasks with a high level of accuracy.

• Handle consistent incoming and outgoing phone calls to assist courts and customers with inquiries, as well as manage calls from courts and customers.

• Convey relevant and updated information from courts to our process servers and customers as necessary.

• Collaborate with team members to identify root causes and process inefficiencies that arise as documents are processed to and from court.

• Navigate and comprehend court dockets to understand the communication of case documents and statuses, as well as download documents directly and import them into the internal application as needed.

• Undertake additional job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Preferred legal experience.

• At least 1 year of customer support, call center, or retail experience in a customer-facing, service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote environment, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in Microsoft Office suite programs including Outlook, Teams, Excel, and Word, as well as other tools such as online faxes.

• Experience with document manipulation (PDFs).

• Capability to perform repetitive data-entry tasks accurately.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and develop professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) with company matching.

• Paid time off.

• 7 Paid company holidays.

• 4 Floating holidays per year.

• Life Insurance and AD&D Insurance.

• Long Term Disability.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• EAP (Employee Assistance Program).

• Pet Insurance.