Country Manager

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Lead OAT Tour Products in South Korea to achieve Excellence Goals.

• Evaluate products against GCC Brand Guidelines and create proposals for product changes to align with standards and meet regional excellence objectives.

• Analyze all Traveler Surveys, Web Forum comments, Product Scorecards, and End of Trip Reports to formulate Quality Action Plans and/or Product Change Proposals to fulfill regional excellence targets.

• Foster the growth of each individual within the organization.

• Ensure the attainment of Excellence goals for all products in South Korea through daily operational activities.

• Collaborate with Asia buyers and the operations team to establish, develop, and sustain robust, long-term vendor relationships, addressing operational/vendor challenges to guarantee high-quality standards.

• Participate in tours to engage with Travelers, tour guides, and vendors on-site to gather real-time feedback, address urgent issues, and implement product changes and quality-focused actions.

• Create and execute a hiring strategy for Tour Guides based on their alignment with our company values (skills and experience are secondary).

• Develop and implement training and coaching plans for Tour Guides through both online and in-person meetings to ensure consistent performance.

• Accompany Tour Guides on tours to support their performance.

• Allocate Tour Assignments based on Tour Guides' performance and organizational needs.

• Provide 24/7 emergency support for all Tour Guides.

• Create and distribute a Monthly Newsletter to Tour Guides.

• Oversee all administrative responsibilities.

• Ensure the high quality of daily operations for all products in South Korea.

• Maintain, identify, and develop “Grand Circle Foundation” and “Day in The Life” sites, driving grant proposals and execution in collaboration with site leaders.

• Scrutinize the quality of vendors and provide alternatives to Buyer/RGM.

• Manage the regional budget for hiring and training on an annual basis.

⛳️ Requirements

• South Korean citizenship.

• Exceptional verbal and written communication skills in English.

• A minimum of 5 years of experience in the international travel industry.

• Strong leadership, communication, interpersonal skills, people management, risk management, and change management abilities.

• Results-driven with a keen attention to detail and a focus on quality.

🏝️ Benefits

• Competitive salary package.

• 15 days of vacation.

• Incentive Bonus based on targeted results.

• Opportunities for personal and professional growth – available upon request.

• Milestone Bonus + Travel certificate for every 5th anniversary of employment at GCC.

• Associate Deals – Worldwide GC Tour packages available to associates at discounted prices.

• Referral Bonus.

• Comprehensive training program on-site.

• Unique corporate culture.

• Collaborate as part of an international team (exposure to colleagues in global offices).

• Excellent opportunity to gain insights into all facets of the travel business and advance your career.