Counsel I – Litigation & Complaints Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of litigation, arbitration, pre-litigation disputes, and third-party claims independently, from intake to resolution.

• Formulate legal strategies and defense positions, which includes reviewing pleadings, preparing for depositions, and directing case execution.

• Oversee and guide outside counsel to guarantee high-quality, cost-efficient representation that aligns with business goals.

• Conduct and supervise internal investigations concerning regulatory, compliance, or operational matters.

• Collaborate with business and compliance teams to pinpoint emerging risks and implement proactive mitigation strategies informed by litigation trends.

• Review and address escalated consumer complaints, including those directed to regulatory agencies, ensuring timely and compliant responses.

• Work with operational teams to create and sustain scalable complaint management processes, procedures, and response frameworks.

• Analyze trends and root causes of complaints, partnering cross-functionally to implement preventative measures and reduce legal exposure.

• Act as a trusted advisor to internal stakeholders, offering clear and practical legal guidance.

• Foster alignment between legal, compliance, and business teams to enhance risk management practices.

• Advocate for ongoing process improvements while contributing to a culture of accountability, integrity, and operational excellence.

⛳️ Requirements

• Juris Doctor (J.D.) from an accredited law school and active bar membership in good standing.

• Over 5 years of experience in consumer financial services litigation, which may include a mix of law firm and in-house experience.

• In-depth knowledge of federal and state consumer protection laws and financial services regulations.

• Preferred experience in consumer lending and/or bank sponsorship programs.

• Proven capability to independently manage complex litigation matters while balancing legal risks and business objectives.

• Experience in a fast-paced, dynamic financial services or fintech environment.

• Strong business acumen with the ability to clarify complex legal concepts into actionable guidance for non-legal stakeholders.

• Data-driven perspective, capable of identifying trends in litigation and complaints to develop preventative strategies.

• Exceptional analytical, problem-solving, and decision-making abilities with a keen attention to detail.

• Excellent communication and stakeholder management skills, demonstrating effective cross-functional collaboration.

• Display an ownership mentality, capable of driving initiatives forward and influencing legal outcomes.

• High level of integrity, professionalism, and sound judgment.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) for mental health and overall well-being support.

• 401(k) program featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).

• Accrued time off, company holidays, sick time, and 3 floating holidays—ideal for celebrating your birthday, your pet's birthday, or just a random Tuesday!

• 12-week Paid Parental Leave to ensure you have the time and support needed to focus on your family during significant life events.

• Competitive salary and bonus opportunities that recognize and reward your hard work.

• Stay connected and productive with a comprehensive tech package aimed at helping you perform at your best every day.