Corporate Travel Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming travel requests from corporate and government contractors.

• Provide exceptional customer service to ALTOUR clients.

• Welcome all clients with enthusiasm and positivity.

• Offer consultative assistance to travelers and travel arrangers during the booking process.

• Accurately quote and make domestic and international air, car, and hotel reservations.

• Ensure reservations are completed correctly and promptly while adhering to corporate travel policies.

• Comply with Federal travel regulations, including the Fly America Act.

• Obtain the lowest available rates for air, car, and hotel at the time of booking.

• Make use of client and ALTOUR negotiated programs when applicable.

• Employ GDS low-fare search functionalities.

• Meet productivity targets measured by monthly transaction volume.

• Achieve quality objectives assessed through minimal customer service issues.

• Fulfill customer experience standards evaluated through call-monitoring performance.

• Work either from 8 AM to 5 PM or 9 AM to 6 PM ET.

⛳️ Requirements

• Minimum of 5 years’ experience in travel sales.

• At least 5 years’ experience in customer service, ideally within the travel sector.

• Proficient in international travel bookings and procedures.

• Experience with government contractor accounts is preferred.

• Typing speed of at least 50 words per minute.

• Outstanding and proactive customer service skills.

• Comprehensive knowledge of the travel industry.

• Expertise in Travelport+ GDS, including formats, shortcuts, enhancements, and pricing.

• Corporate travel experience is mandatory.

• Government or government contractor experience is a plus.

• Proven ability to manage multiple accounts effectively.

• Excellent written and verbal communication skills.

• Capability to adapt to change and embrace new challenges.

• Ability to follow instructions, provide suggestions, and seek appropriate guidance.

• Demonstrated strong teamwork and peer collaboration.

• Skill in offering constructive feedback to colleagues and leaders.

• Competence in managing challenging situations with minimal supervision.

• Ability to assist peers in decision-making and recognize when to escalate issues.

• Solid understanding of ALTOUR initiatives and effective change management skills.

🏝️ Benefits

• A choice of two medical plans and two dental plans.

• Vision insurance coverage.

• Flexible spending accounts (FSAs).

• Company-paid life insurance and accidental death & dismemberment (AD&D) coverage.

• Optional additional life insurance and AD&D.

• Disability insurance options.

• Paid parental leave.

• Paid time off benefits.

• 401k plan with company matching contributions.

• Discounted travel options for employees.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance plans.

• Discounted auto, home, and renters insurance.

• Potential eligibility for incentives, commissions, bonuses, or discretionary bonus programs based on the achievement of company financial goals and individual performance.