Corporate Quality Assurance Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess account service processes across different business lines to ensure compliance with policies, regulatory standards, and quality benchmarks.

• Conduct comprehensive file audits for various accounts and business sectors.

• Confirm that procedures are adequately documented and compliance criteria are fulfilled.

• Review and verify the accuracy and consistency of peer audit forms.

• Analyze responses from auditees and deliver clear, feedback grounded in best practices.

• Work collaboratively with team members to improve QA processes, workflows, and reference materials.

• Assess and suggest enhancements to the audit process.

• Implement changes to audit forms.

• Aggregate audit findings and prepare summary reports.

⛳️ Requirements

• An Associate’s degree in Business, Risk Management, Insurance, or a related field, or an equivalent combination of education and experience.

• A minimum of two (2) years of experience in Commercial Property & Casualty account servicing (roles such as Assistant Account Manager, Account Manager, or Technical Assistant) is preferred.

• At least two (2) years of experience in Quality Assurance or auditing within the insurance sector (Commercial P&C and/or Employee Benefits) is preferred.

• Experience with Applied Epic is preferred.

• Strong written and verbal communication abilities, including the capacity to present findings effectively.

• Excellent analytical skills with a sharp attention to detail and precision.

• Exceptional organizational, time management, and prioritization capabilities.

• Proficient in Microsoft Office Suite; experience with QA tools is advantageous.

• Ability to work autonomously while managing multiple priorities and deadlines.

• Strong problem-solving skills coupled with a mindset geared towards process improvement.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• A supportive work environment that values teamwork and collaboration.