Corporate Production Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide daily support to employees through the internal ticketing system, inbound calls, emails, and Microsoft Teams video conferences.

• Offer hands-on assistance and troubleshooting for Encompass LOS and third-party systems.

• Address system errors, loan setup problems, hard stops, and disclosure issues.

• Oversee and manage the Loan Support Queue to ensure timely and accurate resolutions.

• Collaborate with members of the Loan Support Team and the CSM.

• Create customized action plans for designated branches.

• Participate in and manage projects focused on new systems, processes, and operational enhancements.

• Coordinate initiatives across different functions with processing and support teams.

• Deliver training and skill development to enhance team expertise.

• Ensure adherence to federal, state, and agency regulations.

• Maintain internal documentation, procedures, knowledge bases, training materials, and support resources.

• Mentor colleagues and provide peer training.

⛳️ Requirements

• A minimum of 2 years of loan processing experience within a mortgage operations setting.

• At least 2 years of practical experience with Encompass LOS.

• Comprehensive understanding of Encompass functionality, workflows, and troubleshooting techniques.

• Preferred experience in training or mentoring team members on LOS systems and loan processes.

• Preferred background in managing a support queue and resolving complex challenges.

• Familiarity with mortgage industry processes, disclosures, loan documentation, and regulatory standards.

• Strong communication skills for explaining technical solutions to non-technical users.

• Detail-oriented with excellent organizational skills.

• Capability to work independently while contributing to a collaborative team environment.

• Required knowledge of mortgage lending functions, TRID rules and regulations, REPSA, and disclosures.

• Understanding of FNMA, FHLMC, FHA, and VA loan programs.

• Advanced skills in team building, organization, and leadership.

• Exceptional analytical, customer service, management, communication, collaboration, prioritization, and time management abilities.

• Availability to work during Pacific Standard Time Zone hours.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401K.

• Company-provided short-term disability.

• Employee assistance program.

• Wellness program.

• Competitive compensation plan.

• Robust benefits package.