Corporate IT Lead

This is a fully remote position, open to applicants in Argentina, +9 more countries.

📋 Description

• Take charge of company-wide IT service delivery for a globally distributed workforce.

• Ensure a dependable and responsive technology experience throughout the employee lifecycle.

• Manage relationships with Managed Service Providers (MSPs) and contractors, including scopes of work, performance metrics, and accountability.

• Directly resolve technical issues when necessary.

• Oversee the processes of employee onboarding and offboarding, hardware provisioning, access management, and external-user access.

• Ensure IT support is available across US and UK/European working hours.

• Manage the lifecycle of global hardware and endpoints across Windows and macOS environments.

• Collaborate with the SVP of Engineering and leadership stakeholders to develop and propose corporate IT strategies.

• Identify technology risks, operational inefficiencies, and opportunities for improvement.

• Maintain an understanding of systems, integrations, dependencies, ownership, and information flows.

• Oversee SaaS and application governance, including inventories, access controls, licensing, rationalization, and tool evaluation.

• Supervise CRM administration contractors and provide technical governance across CRM and business systems.

• Manage identity and access, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), privileged access, and lifecycle controls.

• Lead the SOC 2 compliance program, including audit coordination, evidence collection, control implementation, remediation, and collaboration with control owners.

• Oversee corporate IT security for endpoints, identity systems, SaaS applications, vendors, and information systems.

• Lead corporate IT security incident response and participate in broader incident response as necessary.

• Manage third-party technology and vendor security assessments.

• Develop and maintain IT and security policies.

• Oversee the corporate information management framework and standards.

• Keep accurate IT procedures, documentation, and role responsibilities.

• Manage approved AI tools and AI usage policies.

• Evaluate AI tools, agents, connectors, and integrations for security and data-handling risks.

• Monitor AI adoption and expenditures and identify opportunities for new AI capabilities.

• Coordinate AI training and enablement initiatives.

• Report to the SVP of Engineering as a senior individual contributor.

⛳️ Requirements

• 5+ years of IT experience, including direct responsibility for IT operations in a lean or resource-efficient environment.

• Experience functioning as a senior, independent IT professional accountable for company-wide systems and infrastructure.

• Proven track record of owning or significantly leading a SOC 2, ISO 27001, or similar security and compliance program.

• Strong understanding of audit processes, evidence collection, control implementation, and remediation practices.

• In-depth knowledge of identity and access management, including SSO, MFA, privileged access, SaaS access controls, and employee lifecycle management.

• Familiarity with Microsoft 365 and Entra ID.

• Experience managing SaaS applications, software inventories, licensing costs, access controls, and systems governance.

• Proficient in Microsoft 365.

• Experience managing Windows endpoint environments, including security configurations, patch management, device lifecycle processes, and remote support.

• Experience supporting macOS environments, including MDM enrollment, security baselines, and device lifecycle management.

• Understanding of the operational differences between Windows and macOS environments.

• Experience scaling endpoint management in distributed organizations.

• Proven experience managing and evaluating MSPs and external IT vendors.

• Ability to define scopes of work, set performance metrics, implement oversight mechanisms, and ensure service quality without directly managing the teams executing the work.

• Strong vendor management and accountability skills.

• Ability to comprehend complex system integrations, data flows, and dependencies.

• Excellent written communication, documentation, and organizational skills.

• Demonstrated capacity to operate independently as a senior individual contributor.

• Proactive problem-solving abilities and capability to gather stakeholder input, propose solutions, make independent decisions, and drive approved initiatives to implementation.

• Strong judgment in balancing security, usability, costs, and business priorities.

• Experience as the primary IT owner in a small or midsize company, or experience as a senior second-in-command within an IT organization supporting approximately 100–500 employees.

• Experience supporting international or fully remote workforces.

• Familiarity with Microsoft Dynamics 365 or comparable CRM platforms.

• Experience with scripting, APIs, Microsoft Graph, PowerShell, or workflow automation.

• Must be able to collaborate across US and UK/European time zones.

🏝️ Benefits

• Company-provided hardware shipped directly to the selected candidate.

• Occasional international travel to the United Kingdom, approximately 1–2 trips per year, for company gatherings, planning sessions, leadership meetings, and IT-related activities.

• Some flexibility in scheduling.

• Fully remote work arrangement.