Core Engineer III

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide exceptional network and systems support within a Managed Services Center.

• Deliver comprehensive systems support throughout the lifecycle for clients, which includes design, implementation, troubleshooting, diagnosis, and resolution of intricate issues.

• Take ownership of issues from start to finish until a successful resolution is obtained.

• Maintain advanced and current technical expertise in networking technologies.

• Communicate effectively and professionally with clients and internal stakeholders.

• Accurately record all incidents, troubleshooting processes, and resolutions in the ticketing system.

• Exhibit strong attention to detail and accountability in all responsibilities.

• Collaborate efficiently within a team while also being capable of working independently with minimal supervision.

• Participate in an on-call rotation.

• Lead and oversee assigned technical projects.

• Manage multiple tasks effectively while prioritizing workload in a fast-paced environment.

• Maintain a customer-centric and results-oriented mindset at all times.

• Troubleshoot, isolate, and resolve both common and highly complex network/systems issues, either independently or as a team member.

• Perform additional duties as assigned.

⛳️ Requirements

• Active Cisco CCNP Service Provider certification is mandatory.

• A minimum of 5 years of experience in a service provider network role, with extensive knowledge of optics.

• Strong expertise with Juniper platforms in service provider settings.

• Hands-on experience with NCS (Cisco, Juniper, and similar) platforms.

• Proven ability to troubleshoot complex network issues successfully.

• Strong working knowledge of VRF technology.

• Comprehensive understanding of routing protocols: IS-IS, BGP, OSPF, and MPLS.

• Familiarity with SD-WAN, cloud networking, and network security principles.

• Experience with Cisco ASR routers.

• Background in using IT service management tools (ServiceNow preferred).

• Proficient in Microsoft 365 applications (Outlook, Word, Excel).

🏝️ Benefits

• Health insurance

• 401(k) eligibility

• Employee stock purchase program

• Various paid time off benefits, including vacation, sick leave, and personal time