Coordinator, Program Operations – East Programs

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as a vital resource, assisting multiple Operations Managers with up to 25 program itineraries across various product lines and types.

• Oversee and balance numerous timelines and deadlines concurrently, ensuring precision, organization, and timely fulfillment of program requirements.

• Take charge of coordinating and confirming program logistics independently, including hotel arrangements, field trips, transfers, meals, special needs, and additional staff for over 25 assigned programs.

• Aid in the negotiation and management of contracts and agreements for services, adhering to the budgets set for each program and vendor.

• Responsively handle complex customer service inquiries with clear and prompt communication, addressing program-related questions and special requests.

• Prioritize delivering effective solutions while supporting and motivating participant enrollments.

• Conduct daily analyses of enrollments and space allocations within programs, ensuring optimal capacity usage in alignment with contractual deadlines.

• Independently evaluate and resolve program-related issues by reviewing, troubleshooting, triaging, and implementing necessary adjustments before and during program execution; exercise sound judgment to determine when to escalate more complex situations.

• Assist in pre-program briefings with on-site staff.

• Conduct post-program reviews and reconcile financial details and invoices for vendors, staff, and other program expenses.

• Collaborate closely with the Program Administration and Program Services teams to ensure timely and accurate creation and distribution of materials and reports.

• Develop in-depth knowledge of program content and destinations to become a go-to resource for assigned regions.

• Required to attend and work on specific programs related to this role.

• Capable of managing and maintaining work across multiple systems.

• Moderate travel and some evening and weekend work may be necessary.

• Additional responsibilities may be assigned.

⛳️ Requirements

• Bachelor's Degree preferred or equivalent experience.

• Organized professional with 1-2 years of relevant experience.

• Proactive, motivated individual who is results-driven.

• Experience in a fast-paced business setting with the capability to manage multiple or competing priorities and meet tight deadlines.

• Strong relationship management skills focused on proactively identifying and resolving issues in collaboration with both internal and external stakeholders.

• Essential analytical skills and a keen attention to detail.

• Excellent verbal and written communication, interpersonal, and problem-solving abilities.

• Ability to work collaboratively within a multi-functional team environment.

• Strong technical skills; comfortable operating in a complex environment.

🏝️ Benefits

• Medical, Dental, and Vision Insurance (with a significant employee subsidy!).

• 403(b) Retirement Plan with a 5% company match after one year of employment!

• Up to 20 days of paid time off (PTO) annually, accrued every payroll cycle.

• Enjoy a paid week off at the end of December, in addition to your PTO, to celebrate the holiday season!

• Generous employee discounts on our programs.

• As a Road Scholar employee, you have the option to receive an IATA membership.

• We prioritize professional development, offering LinkedIn Learning access to all employees among other opportunities for growth.