Coordinator – PreAudit Outgoing Correspondence

This is a fully remote position, open to applicants in United States.

📋 Description

• Daily generation, review, and preparation of outgoing Audit Letters.

• Maintain a tracking system for all outgoing letters utilizing Excel spreadsheets.

• Achieve quality and productivity benchmarks as specified by service levels.

• Adhere to HIPAA and other confidentiality regulations.

• Escalate concerns to management and manage follow-up actions when necessary.

• Communicate and report any system or workflow issues to relevant leadership or team members.

• Monitor and respond to inquiries from providers via chat.

• Manage and respond to both internal and external email communications.

• Make outbound calls to providers to assist with portal usage, verify contact details, and confirm receipt of EXL request letters.

• Perform additional duties that support the audit process and company-wide initiatives.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Previous experience in healthcare is an advantage.

• Ability to work in an organized, efficient, and process-oriented manner.

• Strong verbal and written communication skills along with problem-solving capabilities.

• Capacity to switch between tasks while maintaining attention to detail.

• Proficient time management, prioritization, and multitasking abilities.

• Proficiency in Microsoft Office, particularly Excel and Outlook.

• Comfortable working independently or within a team in a high-volume, fast-paced setting.

• Familiarity with various software applications.

• Ability to adhere to HIPAA and other confidentiality regulations.

🏝️ Benefits

• Dynamic, fast-paced, and innovative work environment.

• Opportunity to collaborate closely with experienced healthcare consultants.

• Opportunities to gain insights into various aspects of clients’ businesses.

• Development of teamwork and time-management skills.

• Guidance and coaching through a mentoring program.

• A senior-level professional advisor assigned to each junior-level employee.

• Further opportunities for growth and development.

• Detailed benefits information can be found at https://www.exlservice.com/us-careers-and-benefits.