Coordinator, Patient Support – Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage routine and specific non-routine requests for patient and customer support.

• Assist with case intake, documentation, and follow-up activities.

• Oversee service workflows, queue operations, and the quality of transactions.

• Identify delays, minimize errors, and enhance operational consistency.

• Collaborate with internal teams, external partners, and service providers.

• Address inquiries, eliminate obstacles, and facilitate access to services.

• Ensure data integrity across service systems and reporting tools.

• Escalate complex issues, service risks, and unresolved exceptions.

• Promote workflow enhancements and the adoption of digital processes.

• Support timely interventions and continuity of care or service.

⛳️ Requirements

• High School Diploma/GED or equivalent experience is mandatory.

• A minimum of 2 years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related area is required.

• Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care services.

• Adoption assistance programs.

• Coverage for infertility treatments.

• Support for family building.

• Solutions for behavioral health.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Opportunities for mentorship.

• Employee resource groups.

• Volunteer initiatives.

• Reasonable accommodations available during the employment process.