Conversational AI Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Train and enhance the AI agent's responses through organized content and configuration.

• Maintain and refresh Knowledge Base content to ensure the AI agent's answers remain accurate and up-to-date.

• Monitor live chat interactions to detect inaccurate or unclear AI responses and address them accordingly.

• Adjust AI configurations in response to changes in promotions, bonuses, or policies.

• Collaborate with the technical vendor to report and track issues effectively.

• Verify that fixes are tested before implementation.

• Provide support in monitoring post-updates to ensure the AI agent functions correctly for users.

⛳️ Requirements

• Proficient in Portuguese (native or near-native) and English, both in written and spoken forms.

• Preferred experience with AI chatbot or virtual assistant platforms (e.g., Google Dialogflow or similar conversational AI tools).

• Strong attention to detail along with a structured, analytical approach to identifying and rectifying inconsistencies in AI responses.

• Comfortable working with basic structured data formats (e.g., interpreting simple JSON-like data); complete training will be provided.

• Experience using project management or ticketing tools (e.g., Jira, Trello, Asana, or similar) is advantageous.

• Exceptional written communication skills, with the capability to document issues clearly and collaborate with technical teams.

• Previous experience in iGaming, customer support, or live chat operations is a plus.

• Prior involvement in content writing, knowledge base management, or FAQ documentation is a plus.

• An interest in AI/chatbot technology and a willingness to learn new tools.

🏝️ Benefits

• Competitive compensation and regular career development reviews.

• Flexible working hours along with remote working options.

• Generous vacation and sick leave policy.

• Financial support for professional development.

• Educational allowances.

• Monthly allowance for personal activities.

• Comprehensive health insurance plan, depending on current location.

• Referral program with financial incentives.

• Team-building activities and corporate events.

• Positive workplace environment and a collaborative, supportive culture.