Conversation Design Intern, Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Support all phases of our AI Delivery projects, including the design, construction, deployment, and optimization of AI solutions for various clients.

• Collaborate with both internal teams and external partners to create solutions that enable clients to meet their business goals utilizing Cresta's AI product suite.

• Contribute to the design of solutions tailored for contact centers in areas such as sales, retention, collections, and customer service across diverse sectors, including financial services, telecommunications, and more.

• Establish labeling guidelines for training conversational AI models and assist with the labeling process as necessary.

• Oversee model maintenance initiatives to ensure that Cresta's AI models consistently adhere to our quality benchmarks.

⛳️ Requirements

• Excellent communication skills, both verbal and written.

• Eagerness to thrive in a dynamic environment with opportunities for learning and skill development.

• Basic understanding of Conversational AI and natural language processing models.

• Familiarity with Python is advantageous.

• Experience with any bot design platform is beneficial.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and advancement.

• Access to cutting-edge technology and resources.

• Collaborative and inclusive work environment.