Contracts Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a champion for legal technology and software by proactively identifying, evaluating, and promoting new legal tech and Contract Lifecycle Management (CLM) enhancements that enhance automation and efficiency throughout the organization.

• Oversee the implementation and continuous management of legal technology and software systems, including the CLM tool.

• Develop and refine contract processes, standardization, cross-functional workflows, guidelines, and playbooks for collaboration with key internal partners (such as Sales, Security, Compliance, Customer Success) and external partners (including Outside Counsel).

• Manage the entire contract lifecycle utilizing our CLM tool, from initiation to renewal, with a strong emphasis on maintaining a precise contract repository.

• Conduct in-depth contract analysis by designing and generating complex reports from the repository, which includes extracting specific contract terms and producing actionable metrics on repository health, workflow efficiency, and CLM utilization.

• Ensure contract compliance with company policies and legal regulations.

• Work closely with our global sales team to accelerate deal closures.

• Review, draft, and negotiate various commercial agreements, focusing on SaaS and enterprise-level contracts.

• Offer guidance on contract-related issues to internal stakeholders.

• Keep abreast of relevant laws and regulations that impact our contracts.

• Collaborate with Customer Success on amendments and renewals.

• Provide regular updates to leadership regarding contract statuses and ensure adherence to service level agreements (SLAs).

• Conduct regular training sessions and maintain open office hours for Sales regarding the use of our CLM.

• Manage legal service providers and oversee projects involving outside counsel.

• Serve as the initial point of review for contract intake and requests, validating content and context to ensure compliance.

• Assist with various non-specific legal projects and ad-hoc assignments.

⛳️ Requirements

• A Bachelor's degree is required; paralegal certification or relevant legal education or experience is preferred.

• At least 3 years of experience in contract management or administration, ideally in a SaaS software or legal technology setting.

• A proven history of supporting a global sales team.

• Proficiency in contract lifecycle management (CLM) tools.

• Strong understanding of contract law and commercial terms.

• Exceptional attention to detail and organizational capabilities.

• Excellent communication skills, both written and verbal.

• Capability to work independently and juggle multiple priorities in a fast-paced environment.

• Proven ability to manage legal projects.

• Technical proficiency regarding software integrations.

🏝️ Benefits

• Health insurance

• Retirement plans

• Flexible paid time off

• Variable pay

• Equity

• Bonus