Contracts Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of contract revisions and expansions for current clients.

• Oversee the revision and expansion process for your designated accounts — from the initial outreach to signed execution — in close collaboration with Customer Success, Finance, Patient Kindness, and the commercial team.

• Proactively recognize and monitor upcoming contract revision opportunities and expansion discussions, maintaining a continuous pipeline and staying ahead of deadlines.

• Lead the communication regarding contracts: sending documents, addressing inquiries, incorporating feedback, and ensuring all parties are informed and progressing.

• Manage amendments, scope changes, and expansion agreements meticulously — keeping organized records and ensuring accurate execution.

• Act as the key point of contact for contract-related inquiries and communications, providing responsiveness and care in every interaction.

• Establish trust with client contacts through transparent communication and consistent follow-through — clients should always be aware of their contract status.

• Collaborate closely with Customer Success, Patient Kindness, Sales, Partnerships, and Finance to align on contract terms, identify issues, and ensure timely execution.

• Quickly escalate blockers and know when to engage the appropriate resources.

• Maintain accurate and up-to-date contract records and pipeline data.

• Recognize patterns and risks within your portfolio — proactively highlight any concerns before they escalate into problems.

• Identify opportunities to enhance the contract management process and assist in implementing those enhancements.

⛳️ Requirements

• 2–4 years of experience in renewals, contract operations, customer success, or account management — preferably within a B2B SaaS or healthcare technology environment.

• Proven experience managing a contract revision, renewals, or expansion process, with a history of strong execution and attention to detail.

• A genuine enthusiasm for client interaction — you feel comfortable and confident in client-facing conversations, even when navigating discussions around contract terms.

• Strong project management abilities: organized, proactive, and capable of handling multiple contracts and deadlines without oversight.

• A clear and professional communicator who can effectively represent Mural Health in both written and verbal interactions.

• Comfortable working across functions in a dynamic environment where processes are still evolving.

• Familiarity with CRM tools (Salesforce is a plus).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous vacation and paid time off policies.

• Opportunities for professional growth and development.

• A collaborative and inclusive company culture.