Contract Sales Project Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Develop and sustain robust relationships with leading designers, luxury showrooms, and sales teams, providing outstanding service.

• Deliver in-depth product knowledge to help clients make informed and accurate decisions.

• Address inquiries, troubleshoot problems, and resolve issues for designers, architects, and installers.

• Oversee order management, coordinate shipping, and monitor logistics to guarantee prompt delivery.

• Process payments, generate packing lists, and efficiently manage returns or replacements.

• Conduct precise data entry and maintain accurate CRM documentation.

• Assist clients with web account creation, order processing, and pricing quotes.

• Recognize cross-selling opportunities and proactively make outbound calls for sales follow-ups.

• Serve as the primary support liaison to Phillip Jeffries HQ for designated territories, including the contract sales team, dual representatives, and partner showrooms.

• Organize sample orders for assigned territories while representatives are on the road.

• Evaluate client contracts to confirm that requested products meet specified requirements.

• Promote a cooperative team atmosphere by providing assistance to colleagues and other departments.

• Work alongside sales representatives and clients to synchronize project timelines, objectives, and execution.

• Oversee the entire project life cycle, ensuring compliance with deadlines for approvals, meetings, and on-site requirements.

• Act as the intermediary between departments, monitoring progress, updating CRM records, and proactively resolving potential issues.

• Keep project documentation organized, ensuring all essential details are accessible in CRM and Contract Folders.

• Offer proactive follow-up on quotes prior to expiration and ensure precise pricing coordination.

• Maintain regular communication with sales representatives to review and refresh project statuses.

⛳️ Requirements

• At least 1 year of experience in a customer service or sales support position.

• Capability to forge strong relationships with sales representatives and clients.

• Outstanding communication skills, both written and verbal, coupled with an excellent phone demeanor.

• Proven ability to multitask and effectively prioritize responsibilities in a dynamic environment.

• Proactive problem-solving approach, employing analytical skills to efficiently identify and resolve issues.

• Strong time management and follow-up skills.

• Proficient in computer skills, including data management, Microsoft Word, and Excel.

🏝️ Benefits

• Competitive hourly wage ranging from $29.00 to $31.73, based on your experience in customer service and sales support roles.

• Sales Support Quarterly Bonus Plan.

• Annual bonus opportunities to recognize your performance.

• Cost of Living increases that reflect your growth and dedication.

• Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required.

• Comprehensive medical coverage with employee premiums starting as low as $40 per month.

• Coverage options available for spouse, domestic partner, civil union partner, and family.

• Health Reimbursement Account (HRA) to help offset medical expenses.

• Prescription, dental, and vision coverage to promote overall wellness.

• Flexible Spending Accounts (FSAs) for healthcare and dependent care.

• Employee Assistance Program dedicated to supporting your mental, financial, and physical well-being.

• Pet insurance for your furry companions.

• 16 paid personal days each year to relax, recharge, or travel.

• Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.

• Additional paid time off during our annual company closure between Christmas and New Year’s.

• Earn extra paid time off by completing your annual wellness physical.

• Up to three paid days each year to contribute through volunteer work.

• Structured onboarding with clear 30, 60, and 90-day milestones and ongoing training for long-term success.

• Exclusive employee discount on Phillip Jeffries wallcoverings to enhance your home.

• Access to Working Advantage, offering discounts on travel, entertainment, and everyday purchases.