Contract Manager, Trilingual – English, Spanish, Portuguese

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Negotiate contract modifications and renewals that focus on value while ensuring an exceptional customer experience.

• Leverage business development expertise to implement product expansion initiatives in conjunction with the Customer Success and Sales teams.

• Collaborate effectively with clients and internal teams to enhance accounts and drive additional opportunities.

• Work alongside Sales Representatives, Customer Success Managers, and Management to facilitate the contract renewal process, ensuring a positive customer journey.

• Foster collaborative relationships with customers.

• Lead discussions on forecasting and conduct pipeline reviews with colleagues internally.

• Contribute to the advancement of the Contract Management Organization by offering insights and testing new processes and playbooks.

• Gain valuable insights through a mini-MBA! You'll discover how various businesses function, the challenges they encounter daily, and how technology can significantly enhance their operations and employees' experiences.

⛳️ Requirements

• Proficient in business-level Portuguese.

• Background in customer service and contract management.

• Experience in negotiation or sales.

• Previous experience in account management and/or customer retention.

• Knowledge of Inbound Marketing & Sales principles.

🏝️ Benefits

• Engage in professional development opportunities.

• Work in a collaborative and supportive environment.

• Gain insights into various industries and business operations.