Contract Customer Care Representative

This is a fully remote position, open to applicants in Alabama, +19 more states.

📋 Description

• Develop a comprehensive understanding of the needs and requirements of Prescryptive’s customers.

• Deliver timely, precise, and compassionate customer service through phone, email, and case management systems (Salesforce).

• Play a key role in Prescryptive's mission by identifying issues, escalating trends, and proposing ideas for improvement.

• Work in collaboration with product and operations teams to provide feedback that enhances the customer experience.

• Support customer communications during product updates or launches.

• Gain in-depth knowledge of Prescryptive’s products, workflows, and support tools.

• Assist in refining and documenting internal customer care procedures.

⛳️ Requirements

• Previous experience in a customer service or healthcare operations role (experience in PBM, health plans, or pharmacy settings is a plus).

• An active pharmacy technician license is preferred but not mandatory.

• Strong problem-solving abilities with a customer-centric approach and a sense of urgency.

• Capability to excel in a fast-paced, dynamic environment while managing multiple systems concurrently.

• Proficient with technology and comfortable using Salesforce or similar case management platforms.

• Exceptional written and verbal communication skills.

• A reliable work setup including a computer, external monitor, keyboard, mouse, and a private workspace suitable for confidential calls.

🏝️ Benefits

• This position is a contract role and is therefore not eligible for Prescryptive employee benefits.