Contract & Billing Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead negotiations for contracts with higher education partners, encompassing new sales agreements, renewals, and responses to RFPs.

• Oversee the complete contract lifecycle, which includes drafting, redlining, negotiating, internal approvals, execution, and tracking of renewals.

• Respond to redlines swiftly while considering both legal and business risks in relation to deal timelines.

• Make autonomous decisions regarding contract terms within predefined risk parameters, escalating issues when appropriate.

• Act as the main point of contact with the procurement and legal departments of partner institutions.

• Develop and sustain a system for monitoring contract data, including renewal dates, terms, obligations, and risk indicators.

• Collaborate with the Controller and Finance team to ensure alignment of contract terms with billing, revenue recognition, and budgeting requirements.

• Assist with the establishment of billing plans and support collections efforts as necessary.

• Enhance and maintain contract templates, playbooks, and negotiation processes.

• Detect process bottlenecks in the contract-to-cash workflow and propose solutions for improvement.

⛳️ Requirements

• Demonstrated experience in negotiating and managing contracts from start to finish, preferably in a B2B, SaaS, or higher education environment.

• Familiarity with institutional procurement and/or legal review processes; experience in higher education is highly desired but not mandatory.

• Strong project management and organizational abilities.

• Capability to monitor and report on contract data across a diverse portfolio.

• Skill in making practical business judgment regarding contract terms within specified risk limits.

• Knowledge of billing, invoicing, or collections processes, or a keen interest in developing such skills.

• Experience with Salesforce or a comparable CRM, particularly for contract tracking and reporting purposes.

• Outstanding written and verbal communication capabilities.

• Confidence in negotiating with both legal and non-legal stakeholders.

• Team-oriented, low-ego mindset.

• Competence in managing a high volume of simultaneous negotiations while maintaining attention to detail.

🏝️ Benefits

• Competitive salary plus an annual bonus.

• Flexible paid time off (PTO).

• Options for hybrid or remote work.

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) plan with a generous company match.

• Access to financial planning resources.

• Company-sponsored life and disability insurance.

• A collaborative and purpose-driven organizational culture.