Billing Specialist II

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Assist in billing operations and ensure accurate, complete, and compliant financial transaction processing.

• Conduct collections activities, which include account research, payment reconciliation, customer communications, and maintaining records of collections.

• Aid in the processing of refunds, verifying payments, reconciling accounts, and confirming deposits.

• Support the billing cycle functions, conduct financial transaction reviews, and manage reporting and reconciliation tasks.

• Manage account updates, investigate undeliverable communications, and facilitate issue resolution with internal teams.

• Keep precise records and documentation, track account activities, provide status updates, and escalate issues as necessary.

• Offer backup assistance for billing, payment processing, reconciliation, and collections tasks.

• Effectively communicate with customers, technical teams, business development, data analysts, Finance, and NAIC support groups.

• Report on responsibility status to NIPR management, either weekly or monthly.

• Address customer complaints, assist other team members, and carry out additional assigned duties.

⛳️ Requirements

• Associate’s degree.

• Five (5) years of relevant work experience in accounting, billing, financial operations, or customer service functions, or an equivalent combination of education and experience.

• Preferred experience with CRM systems such as PeopleSoft, Salesforce, SQL tables, or Gateway.

• Proficient in Microsoft Office applications.

• Demonstrated experience with billing operations, payment reviews, account reconciliation, collections, and customer account management.

• Highly organized and detail-oriented, with a proven ability to meet deadlines and manage complaints effectively.

• Capability to read, analyze, and interpret scientific and technical journals, financial statements, and legal documents.

• Close vision and strong attention to detail are essential.

• Ability to respond to inquiries from customers, regulatory bodies, or members of the business community.

• Skills in presenting information to management and instructing others on applications or procedures.

• Must maintain confidentiality and safeguard sensitive information.

• Strong verbal and written communication skills.

• Ability to adhere to established procedures, organizational policies, and standards.

• Capacity to collaborate with technical and business staff on enhancements related to billing.

• Willingness to travel occasionally for team meetings and in-person organizational events.

• Must be authorized to work for any employer in the United States; employment visa sponsorship is not available.

🏝️ Benefits

• Remote work schedule.

• 37.5-hour work week.

• Tuition reimbursement.

• Referral bonuses.

• Choice of insurance plans.

• Vacation buy-back options.

• Adoption assistance.

• Parental leave.

• Employee recognition programs.

• Days off for community service.

• Student loan repayment program.