Financial Support Service Billing Supervisor

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee financial support services personnel to guarantee quality service delivery and the attainment of metrics and objectives.

• Manage staffing levels and workflow volumes utilizing a workflow management system.

• Balance billing responsibilities and allocate staff resources by shift or service line.

• Handle employee lifecycle processes, including interviewing, onboarding, training, development, and off-boarding.

• Keep track of client unbilled accounts and receivable inventories, ensuring timely billing and collection follow-up.

• Ensure adherence to workflow procedures from proforma creation to invoice collection.

• Act as the primary point of contact for team inquiries and concerns.

• Address customer questions, communicate issues and solutions, and resolve escalated client matters.

• Liaise with the law firm regarding aged balances and escalate problematic accounts.

• Produce administrative reports and manage production-related processes.

• Assist the manager with P&L activities and oversee overtime and time-off implications.

• Ensure timely transfer of e-billed invoices to the e-billing vendor.

• Uphold company and client policies, SLAs, and quality standards.

• Collaborate with the manager to create development plans and challenging assignments.

• Establish team objectives, determine priorities, and provide ongoing performance evaluations.

• Aid in client service reviews and quarterly business evaluations.

• Maintain knowledge of client businesses and their impact on services.

• Promote cross-training and teamwork to enhance client service delivery.

⛳️ Requirements

• An associate or bachelor’s degree in Business, Finance, or a related field is required; equivalent experience may be accepted in place of formal education.

• A minimum of five years of billing experience in a law firm or professional organization is required.

• At least three years of experience supervising part or all of the billing function in a professional services setting is preferred.

• Six or more years of billing experience is preferred.

• Outstanding customer service skills along with excellent verbal, written, leadership, and interpersonal abilities.

• Proficient in 3E, Elite, or Aderant, as well as an industry-standard collection software tool.

• Strong skills in MS Excel, including pivot tables, charts, graphs, and formulas.

• Proficiency in MS Word and PowerPoint.

• Familiarity with legal terminology and document formats.

• Capability to multitask and adhere to strict deadlines.

• Exceptional organizational and time-management skills.

• Ability to foster team collaboration and take ownership of assignments and projects.

• Keen attention to detail is required.

• Successful completion of a pre-employment background check and drug screening.

• Must be able to work in Columbus, Ohio, USA.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• Disability coverage.

• 401(k) plan with company matching.

• Life insurance.

• Options for voluntary supplemental insurance coverage.

• Parental leave.

• Adoption assistance.

• Tuition reimbursement.

• Discounts from employers/partners.

• Potential for bonuses, commissions, or incentive programs based on the role.