Content Production Specialist

📋 Description

• Conduct quality assurance on technical and support materials, primarily in Spanish and occasionally in English, which includes user manuals, videos, how-to guides, and troubleshooting articles.

• Examine content for grammatical accuracy, spelling, precision, formatting, categorization, device associations, and compliance with established quality and style standards.

• Ensure that published materials provide a premium customer experience and refrain from mentioning competitors, retailers, or negative messaging about products.

• Approve and publish content in the CMS or reject submissions while providing clear, actionable feedback if standards are not achieved.

• Work collaboratively with linking agents, technical writers, and other QA specialists across global teams.

• Identify gaps in content, missing devices, and areas for enhancing content coverage.

• Stay updated on technology trends, consumer devices, IoT, and emerging topics relevant to content development.

• Manage a QA work queue independently, including an initial backlog of content.

⛳️ Requirements

• Bilingual or highly proficient in both Spanish and English, both written and verbal (this is a non-negotiable requirement).

• Exceptional writing, proofreading, and content review abilities.

• Strong attention to detail and an analytical mindset.

• A genuine interest in technology and the capacity to quickly learn about new devices and concepts.

• Ability to work autonomously in a fully remote setting.

🏝️ Benefits

• Opportunities for professional development.