Content Development Associate

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Assist in the onboarding of suppliers from the initial engagement phase to activation.

• Oversee the onboarding process for designated suppliers, ensuring a seamless and efficient launch experience.

• Adhere to established onboarding protocols, playbooks, and documentation to uphold consistency and quality.

• Monitor and meet onboarding KPIs, which include time to launch, activation rates, and content quality standards.

• Coordinate onboarding efforts across various internal teams.

• Develop and nurture supplier relationships.

• Act as the main point of contact for suppliers during the onboarding and early-stage development phases.

• Offer guidance, training, and best-practice recommendations to facilitate supplier success on the platform.

• Address supplier inquiries and proactively tackle onboarding challenges.

• Escalate complex issues when necessary, while ensuring a positive experience for suppliers.

• Oversee content onboarding and quality assurance processes.

• Evaluate supplier content to verify it adheres to platform standards and quality expectations.

• Enhance product descriptions, inclusions, meeting points, imagery, and other content to boost conversion rates.

• Conduct quality assurance evaluations prior to product launch.

• Collaborate with suppliers to bridge content gaps and elevate overall product quality.

• Assist with technical onboarding and integrations.

• Work closely with Supply Operations and technical teams to facilitate supplier integrations.

• Support onboarding-related technical tasks and validate connectivity.

• Troubleshoot day-to-day onboarding issues and determine if they are operational or technical in nature.

• Collaborate with internal teams to ensure efficient resolution of issues.

• Contribute to process enhancement and reporting initiatives.

• Identify onboarding bottlenecks and areas for efficiency improvement.

• Suggest updates to onboarding workflows, documentation, and playbooks.

• Monitor supplier onboarding performance and share insights with the broader team.

• Assist in initiatives aimed at enhancing supplier activation, content quality, and long-term supplier success.

• Utilize AI to streamline and automate repetitive tasks and processes.

⛳️ Requirements

• 2-4 years of experience in supplier onboarding, account management, operations, content management, or a related field.

• Excellent organizational and project management abilities.

• Exceptional attention to detail and a strong commitment to quality.

• Ability to manage multiple onboarding projects concurrently.

• Strong communication and relationship-building capabilities.

• Capacity to work cross-functionally with both operational and technical teams.

• Basic understanding of how APIs deliver pricing, availability, and content to a platform.

• Comfortable handling large volumes of data across various systems and CRMs.

• Self-motivated and able to operate independently in a fast-paced environment.

• Experience in the marketplace, e-commerce, or travel industry is preferred.

• Fluent in English with strong written communication skills.

🏝️ Benefits

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility).

• 15 days of leave (increases to 20 days after 2 years of tenure).

• Company Healthcare Plan (Company contribution of $9K with 2 fully covered plans).

• 401K company plan.

• Annual work from home budget of $500.

• Annual training budget of $250.

• TSA PreCheck (valued at $80).

• Annual Project Expedition tour credits of $750.

• Employee discounts on thousands of tours and activities.